Saudi Arabia now mandates that Umrah visa applicants provide confirmed hotel bookings through the Nusuk Masar platform. The Ministry of Hajj and Umrah announced on its official X platform that this requirement aims to enhance service standards and improve the pilgrim experience.
“To improve service standards and enrich the pilgrim experience, housing documentation through Nusuk Masar is now required for all 1447H (2025) Umrah visa issuances,” the Ministry of Hajj and Umrah announced on its official X platform.
The policy aims to improve the quality of services provided and the overall experience for pilgrims and visitors, as stated by the ministry. It ligns with Saudi Arabia’s Vision 2030, which focuses on enhancing the religious tourism experience through digital platforms and clear service standards. This initiative is being implemented in collaboration with the Ministry of Tourism.
The Ministry of Hajj and Umrah has strongly advised companies to restrict accommodations to hotels that are licensed and approved by the Ministry of Tourism. Additionally, all contracts must be documented through the Nusuk Masar platform.
The Ministry has mandated that all licensed Umrah operators, agents, and companies ensure strict adherence to guidelines. It further stated that failure to upload verified hotel contracts may result in visa delays, rejections, or penalties.
